Refund Policy

Last updated: 31 October 2026

This policy explains refunds for Podiwadak Pro, the only paid service on www.podiwadak.lk. Creating a profile, searching, posting jobs and contacting workers are free. Pro is a digital service: nothing is shipped or returned.

1. How Pro is sold

• One-time payment for a fixed period (1 month – Rs. 850, 3 months – Rs. 1,550, 12 months – Rs. 9,250).
• No automatic renewal and no stored cards, so there is nothing to cancel. Pro simply ends on its end date.
• Pro starts as soon as OnePay confirms the payment, usually within a minute. For bank deposits and transfers, it starts when we have checked your slip, usually within 1 working day.

2. When you get a full refund

• You were charged twice, or charged the wrong amount.
• You paid but Pro was not switched on and we cannot fix it within 2 working days.
• We stop the Pro service before your paid period ends – you get back the unused full months.

3. When there is no refund

• Change of mind after the payment, except for the cases above.
• Your account or profile was removed for breaking our Terms & Conditions.
• You did not get as many calls or jobs as you hoped, or your Verified badge request was not approved.

4. How to ask for a refund

Email or call us with your registered mobile number, the payment date and the order number (in the OnePay receipt email, or starting with PJ on your Pro page) or, for a bank payment, your reference number. We reply within 3 working days.

Approved refunds are made through OnePay to the same card or account you paid with, or for bank deposits and transfers, to a bank account in your name. Banks usually take 5–10 working days to show the money; some take longer.

5. Contact

PC Guide LK Pvt ltd
Email: hello@podiwadak.lk
Phone: 0770044860

See also our Terms & Conditions, Refund Policy and Privacy Policy.