Refund Policy

Last updated: 31 October 2026

This policy explains refunds for Podiwadak Pro, the only paid service on www.podiwadak.lk. Creating a profile, searching, posting jobs and contacting workers are free. Pro is a digital service: nothing is shipped or returned.

1. How Pro is sold

• One-time payment for a fixed period (1 month – Rs. 500, 3 months – Rs. 1,350, 12 months – Rs. 4,800).
• No automatic renewal and no stored cards, so there is nothing to cancel. Pro simply ends on its end date.
• Pro starts as soon as PayHere confirms the payment, usually within a minute.

2. When you get a full refund

• You were charged twice, or charged the wrong amount.
• You paid but Pro was not switched on and we cannot fix it within 2 working days.
• You changed your mind and ask within 7 days of the payment date (once per worker). Pro ends when the refund is approved.
• We stop the Pro service before your paid period ends – you get back the unused full months.

3. When there is no refund

• Requests made more than 7 days after payment, except for the cases above.
• Your account or profile was removed for breaking our Terms & Conditions.
• You did not get as many calls or jobs as you hoped, or your Verified badge request was not approved.

4. How to ask for a refund

Email or call us with your registered mobile number, the payment date and the PayHere order number (in the PayHere receipt email or SMS). We reply within 3 working days.

Approved refunds are made through PayHere to the same card or account you paid with. Banks usually take 5–10 working days to show the money; some take longer.

5. Contact

PC Guide LK Pvt ltd
Email: support@podiwadak.lk
Phone: 0770044860

See also our Terms & Conditions, Refund Policy and Privacy Policy.